Easy Returns

Q: How do I return or exchange my item?

We are pleased to offer a no questions asked return policy, so if you are unhappy in any way with your purchase, you may return it within 30 days of the purchase received by date. Please note, shoes are made to match the specific size and design of each customers order, thus we cannot accept returns unless the item is damaged or incorrect. 
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To initiate a return Please contact us using one of these methods:
  • Via live chat below,
  • email to CustSvc@MyUtopiaShoutOut.com  
  • using our contact form 
In order to speed the processing of your returned item, please use the downloadable PDF Return Form, fill it out and return it with your item.
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If there is something wrong with your item, you can choose a full refund or an exchange. We will inspect the returned product once received and issue a credit or send an exchange.
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You may go to our support section for assistance.
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Alternatively:
We can be reached via our live chat found on any of our store pages. You may also call us toll free at (888) 407-7837 from 9am-5pm PST.
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We are located in the beautiful city of Santee at
9625 Mission Gorge Rd, Suite B2-345 Santee CA 92071