FAQs

Frequently Asked Questions

General Orders

Q. When will my order ship?

With do our best to have all orders processed within 5-15 business days of purchase date. This includes time to verify orders to ensure accurate processing:

Note Most of our items are made to order AFTER you order,

  • Standard Processing - within 7-15 business days, with delivery 5-10 days after shipping.
  • VIP Processing - within 5-10 business days, with delivery 3-7 days after shipping.
  • Expedited shipping (only for in stock items) - within 1 - 2 Business Days, with delivery 3-5 days after shipping.

Your location may affect the delivery time frame. Below is an estimated time frame for delivery using Standard shipping (This doesn't include processing time):

  • United States: 5-10 Business Days
  • Australia: 5-15 Business Days
  • Canada: 5-15 Business Days
  • United Kingdom: 5-15 Business Days
  • Elsewhere worldwide: 7-20 Business Days
(All estimated/typical delivery times are derived from real world data collected from past orders. They are approximate times for reference only.)

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Q. What could delay my order?

During periods of increased demand, including holidays or new product launches, you may experience a delay in the shipment of your order. During public holidays, manufacturers and couriers may limit their operations. This is outside our control. Normal service usually resumes immediately after each holiday.

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Q. How do I change/cancel my order?

Because we try to process orders as quickly as possible daily, we are unable to make changes to orders once they have been placed. If an invalid mailing address is given, the delivery will still be attempted and then returned to the warehouse.  A new shipment will have to be generated, and an additional shipping charges will apply.

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Q. How do I get an exchange or refund?

Please Refer to our Refund & Exchange Guidelines:

  • Any items(s) purchased online that you don't love may be exchanged or returned.
  • Merchandise returned within 30 days of purchase will be refunded to the original form of payment.  
  • Merchandise returned after 30 days may be exchanged or refunded in the form of a merchandise credit.  
  • Original shipping and handling fees are non refundable.
  • Offers are subject to adjustments due to returns, cancellations, and exchanges.

All exchanges must be mailed back to our exchange warehouse address listed below.  If your within your first 30 days you can return the items to the address listed below.

MyUtopia Shout Out
9625 Mission Gorge Rd
Suite B2345
Santee CA 92071

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Q.  Will I be charged sales tax?

Current law requires us to collect sales or other applicable taxes based on the order’s “ship-to” address. Taxes will be displayed during the checkout process as an estimate.

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Q. What types of payments method do you accept?

We accept:

  • MasterCard
  • Visa
  • American Express
  • Discover
  • Paypal.

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Q. Who should I contact with questions regarding my order?

If you have any questions regarding your order, please contact us by:

  • Live chat *preferred- found on the bottom right corner of our website
  • email CustSvc@MyUtopiaShoutOut.com
  • use the Contact us form found on every store page
  • Phone - 888-407-7837.

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Shipping & Delivery

Q. I can't find my tracking or am having problems?

While we do offer worldwide shipping, we only provide tracking for these countries:

 

  • Unite States
  • Australia
  • Canada

 

If you still haven't received email confirmation  after 14 days from date of purchase you may request a tracking number for the selected countries. 

If you have any questions please reach out to CustSvc@MyUtopiaShoutOut.com and we can do our best to help you.

It may take a few days following order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

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Floating Lockets

Q. Where is your jewelry manufactured?

The jewelry is manufactured in the United States and Asia. They are crafted for quality and assurance that when you receive them you will love and enjoy them for years to come.

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Q.  Are the lockets real silver? 

We carry a variety of lockets from Stainless Steel, Copper, Gold overlay, Sterling Silver

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MyUtopia Shout Out T-Shirts and Leggings

Q. How long will it take for my order to ship?

Since we print all our custom clothing to order, and want to ensure that you receive the best quality possible, printing times can vary based on the current order volume. At this time most orders are shipping out between 5-14 business days from the date of the order.

You will receive a shipping confirmation email at the address you provided which will contain tracking information. USPS domestic usually takes 3-10 business days.

If you have any issues receiving the order feel free to email us at Info@MyUtopiaShoutOut.com

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Q.  Are the Leggings true to size?

They are true to US sizing charts. If in doubt go one size bigger then you normally would wear to assure a good fit.

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Q. Can the leggings be worn for working out?

Absolutely! Our leggings are designed to be stretchy and flexible enough for all activities, including workouts.